Careers
We are hiring!
Store Location:
9188 Bellaire Blvd. #K, Houston TX 77036
Job Overview:
We are seeking a proactive and motivated Team Leader to join our Miniso store team. As a Team Leader, you will play a pivotal role in supporting the Store Manager in driving sales, providing excellent customer service, and fostering a positive work environment. The ideal candidate will possess strong leadership skills, a passion for retail, and a commitment to delivering an exceptional shopping experience for our customers.
Responsibilities:
- Team Management: Supervise and lead a team of sales associates, providing guidance, coaching, and support to ensure team members perform at their best and deliver outstanding customer service.
- Customer Service: Assist in maintaining a welcoming and customer-focused store environment by greeting customers, addressing inquiries, and resolving customer concerns in a timely and professional manner.
- Sales Support: Support the Store Manager in achieving sales targets by actively engaging with customers, promoting products, and assisting in driving sales initiatives and promotions.
- Operational Support: Assist in managing day-to-day store operations, including inventory management, restocking shelves, merchandising products, and ensuring store cleanliness and organization.
- Training and Development: Support the training and onboarding of new team members, providing guidance on product knowledge, sales techniques, and store procedures to ensure staff are equipped to deliver exceptional service.
- Team Collaboration: Foster a collaborative and positive team environment by promoting teamwork, effective communication, and mutual respect among team members.
- Compliance and Safety: Ensure compliance with company policies and procedures, as well as health and safety regulations, by monitoring adherence to standards and addressing any non-compliance issues.
- Customer Feedback: Gather and relay customer feedback and insights to the Store Manager to identify areas for improvement and opportunities to enhance the customer experience.
- Promotional Activities: Assist in the execution of promotional activities, events, and marketing initiatives to drive customer engagement and increase store traffic.
- Administrative Tasks: Assist with administrative tasks as needed, including cash handling, opening/closing procedures, and maintaining accurate records.
Qualifications:
- Previous experience in retail or customer service, with demonstrated leadership experience preferred.
- Strong interpersonal and communication skills, with the ability to effectively engage with customers and motivate team members.
- Enthusiastic and customer-focused attitude, with a passion for delivering exceptional service.
- Ability to work collaboratively in a team environment and support the achievement of collective goals.
- Basic understanding of retail operations, including cash handling, inventory management, and merchandising principles.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required.
- High school diploma or equivalent (required); additional education or training in retail management or related field is a plus.
Join Miniso and become part of a vibrant team dedicated to providing customers with innovative and affordable lifestyle products. If you're a motivated and customer-oriented individual with a passion for retail, apply now to join us as a Team Leader and help create memorable shopping experiences for our customers!
Job Overview:
We are seeking a dynamic and experienced Store Manager to lead our team and oversee the day-to-day operations of our Miniso store. The ideal candidate will be a passionate leader with a strong retail background, exceptional organizational skills, and a customer-centric mindset. As a Store Manager, you will be responsible for driving sales, managing store profitability, ensuring excellent customer service, and fostering a positive work environment for our team.
Responsibilities:
- Team Leadership: Lead, motivate, and inspire a team of sales associates to achieve sales targets and deliver exceptional customer service.
- Sales and Performance Management: Drive sales growth by implementing effective sales strategies, monitoring performance metrics, and analyzing sales data to identify opportunities for improvement.
- Customer Experience: Ensure that every customer receives outstanding service by maintaining a welcoming and knowledgeable store environment, resolving customer inquiries and concerns promptly, and leading by example in delivering exceptional customer service.
- Operational Excellence: Oversee all aspects of store operations, including inventory management, stock replenishment, merchandising, and store cleanliness to maintain Miniso's brand standards.
- Financial Management: Manage store expenses, monitor budgets, and optimize profitability by controlling costs, minimizing shrinkage, and maximizing sales opportunities.
- Staff Development: Recruit, train, and develop store staff to build a high-performing team capable of delivering results and providing excellent customer service.
- Compliance and Safety: Ensure compliance with company policies and procedures, as well as local regulations, regarding health and safety, labor laws, and security protocols.
- Promotions and Marketing: Collaborate with the marketing team to execute promotional activities, events, and marketing campaigns to drive traffic and increase store visibility.
- Communication and Reporting: Maintain open communication channels with the regional management team, provide regular updates on store performance, and prepare reports as required.
- Continuous Improvement: Identify opportunities for process improvements, suggest operational efficiencies, and contribute to the overall success and growth of the store.
Qualifications:
- Previous experience in retail management, preferably in a supervisory or managerial role.
- Strong leadership abilities with a track record of motivating and developing teams.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Proven sales and performance management skills, with the ability to drive sales growth and meet targets.
- Solid understanding of retail operations, including inventory management, merchandising, and store procedures.
- Financial acumen with the ability to manage budgets, control expenses, and optimize profitability.
- Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities.
- Computer literacy and proficiency in MS Office applications.
- Bachelor's degree in Business Administration, Retail Management, or a related field (preferred but not required).
- Flexible schedule, including evenings, weekends, and holidays, as needed.
Join Miniso and be part of a dynamic team dedicated to providing customers with innovative and affordable lifestyle products in a fun and trendy shopping environment. Apply now to embark on an exciting career journey with us as a Store Manager!
Job Overview:
We are looking for enthusiastic and customer-focused Sales Associates to join our Miniso store team. As a Sales Associate, you will play a key role in providing exceptional customer service, assisting with product selection, and contributing to the overall success of the store. If you are passionate about retail, enjoy working in a fast-paced environment, and thrive on creating positive shopping experiences for customers, we want to hear from you!
Responsibilities:
- Customer Service: Greet customers with a friendly and welcoming attitude, assist them in finding products, and provide product recommendations based on their needs and preferences.
- Product Knowledge: Develop a thorough understanding of Miniso products, including features, benefits, and pricing, to effectively assist customers and promote sales.
- Sales Support: Actively engage with customers on the sales floor, answer product-related inquiries, and offer assistance with product demonstrations or trials to encourage purchase decisions.
- Merchandising: Assist with restocking shelves, organizing merchandise displays, and maintaining store cleanliness to ensure a visually appealing and well-organized shopping environment.
- Cash Handling: Process customer transactions accurately and efficiently using cash registers or point-of-sale (POS) systems, handle cash and credit card payments, and maintain proper cash-handling procedures.
- Team Collaboration: Work collaboratively with team members to achieve sales targets, assist with inventory management tasks, and support store operations as needed.
- Customer Engagement: Proactively approach customers to offer assistance, promote ongoing sales promotions or events, and actively participate in upselling or cross-selling opportunities.
- Compliance and Safety: Adhere to company policies and procedures, including safety guidelines and regulations, to ensure a safe and secure shopping environment for customers and staff.
- Product Returns and Exchanges: Assist customers with returns or exchanges, process refunds or store credits, and follow established procedures for handling returned merchandise.
- Continuous Learning: Stay informed about new product arrivals, promotions, and sales techniques through ongoing training and development opportunities provided by the company.
Qualifications:
- Previous retail or customer service experience is preferred but not required.
- Friendly and outgoing personality with excellent communication and interpersonal skills.
- Customer-centric mindset with a passion for delivering exceptional service and creating positive shopping experiences.
- Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks as needed.
- Basic math skills and ability to handle cash transactions accurately.
- Team player mentality with a willingness to collaborate and support colleagues.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, based on business needs.
- High school diploma or equivalent (required); additional education or training in retail or customer service is a plus.
Join Miniso and embark on an exciting career journey as a Sales Associate, where you'll have the opportunity to interact with customers, learn about our diverse range of products, and contribute to the success of our store. If you're passionate about retail and committed to delivering exceptional service, apply now to join our team!
